Provide consistent and engaging customer service across all channels – and wow digitally connected consumers – with SAP software. Give your call center and help desk agents a complete view of customers, including social media activity, so they can quickly solve problems and win loyalty. And empower field service technicians with the mobile tools and technology they need to excel.
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SAP Cloud for Customer Re-define customer engagement with next generation cloud CRM solutions
Overview
SAP Cloud for Customer is a key pillar of our Customer OnDemand family, a set of cloud solutions that help you work with customers in the new business environment. Other products include Social OnDemand and Service OnDemand, that offer you more ways to manage social interactions. Those products are available and are designed to work hand in hand with Cloud for Customer.
In This Section
Boost sales effectiveness with a solution you’ll love to use: Consumerized user experience with social collaboration , Deep customer insight, Complete mobile, out-of-the-box at no extra cost, Seamless back-office integration for quotes, orders & more Know your customers. Sell like the best. Engage to win.
Use real-time contextual marketing to deliver individual customer engagements at every stage of the buyer’s journey. Gain unprecedented customer insight from marketing analytics – and leverage that intelligence to increase demand generation and brand loyalty through digital and content marketing, social media, e-commerce, and more.
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