Business advantages

Cloud for Sales

Know your customers, sell like the best and engage to win with our modern sales solution designed to help you close deals faster.

• Collaborate effectively with your team in the context of accounts and opportunities

• Gain deep customer insight in real-time and guide your customers to the right solution

• Be productive on the road and orchestrate the end-to-end customer journey with ease

• Deliver a great customer experience at every interaction and stand-out from the competition

Cloud for Sales Retail Execution

In a consumer-driven world, consistent retail execution is the first step in creating the “perfect store. Go beyond standard CRM to get more out of every store visit with SAP Cloud for Sales Retail Execution. 

• Increase wins at the shelf with insight from survey results and competitive comparisons

• Initiate replenishment and resolve issues on the spot with sales orders and service tickets

• Track promotion compliance and gain real-time access to store visit data to increase sales performance

Cloud for Service

Take customer service to a whole new level – leveraging the cloud for unprecedented speed and flexibility – with SAP Cloud for Service.

• Deliver a consistent experience across all channels – including e-mail, web, chat and phone

• Provide agents with complete, up-to-the-minute customer information

• Improve agent productivity with an integrated knowledge base

• Harness collective service expertise and share relevant information across your enterprise

• Get real-time insight into service performance with powerful analytics and dashboards

Cloud for Social Engagement

Monitor customer conversations on social media sites, automatically identify top influencers and issues, and collaborate internally to craft the best responses.

• Listen and engage with customers on their terms – where they like to hang out

• Uncover the most critical messages and use enterprise data to gain customer insight

• Collaborate across your organization to resolve issues efficiently and effectively

Social Collaboration

Connect your people, information, and processes to accelerate business and drive results – with our cloud-based enterprise social network solution, SAP Jam.

• Protect corporate data with secure social collaboration across your entire enterprise

• Improve communication and collaboration between employees in different locations

• Empower employees to find internal subject matter experts and collaborators – quickly

• Help teams tame project chaos, build consensus, and improve decision making

• Strategize, communicate, and drive progress with customers, vendors, and partners 

Precision Marketing in the Cloud

Successfully inform and influence consumer behavior at the point of decision – with this new cloud-based solution powered by SAP HANA.

• Grow revenue and market share by delivering personalized, multichannel offers in real time

• Increase customer satisfaction and loyalty with highly personalized shopping experiences

• Maximize the return on your marketing investments by collecting valuable consumer data